We're as dedicated to great customer service as we are to bringing nature's beauty into your home. If you have a product question, need assistance, or just want to share your thoughts, we're here for you. Reach out anytime, we're always happy to help.
SUBMIT AN INQUIRY
Fill out the form on this page to get in touch.
EMAIL US
hello@bloomist.com
CUSTOMER SERVICE HOURS
Monday to Friday 9–5PM EST
What are your shipping and delivery fees?
We offer free ground shipping for orders over $150 that are headed to any destination within the continental United States. Any order under $150 shipping within the continental US will have a small flat-rate fee of $11.25.
Click here for our full shipping details.
What is your return policy?
Here at Bloomist, we want to make sure every piece is perfect for your home. If you are unhappy with an item, you can return any new, undamaged piece within 30 days of delivery in the original packaging, with the exception of Live Plants and Dried Botanicals, which are non-returnable. Final sale and One of Kind items are also non-returnable.
Simply send us an e-mail at hello@bloomist.com and we can assist with the return!
Please note, standard return labels cost $15 and will be deducted from your refund. Any oversized items or those over 35 lbs have a flat return fee of $75 and will be deducted from your refund.
Click here for our full return policy.
What if my order is damaged?
OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few click. You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.
If Order Protection is removed at checkout and/or not applied to your order, Bloomist is not liable for any lost, damaged, or stolen packages.
For more information regarding OrderProtection.com, click HERE.
How do I exchange a gift?
We only replace items if they are defective or damaged. Send us an email at hello@bloomist.com. Please state your reason for exchange and provide pictures of damage or defect. Since our products are made thoughtfully in small batches, your exchange could be delayed if we are out of stock in a particular item. We will always try to exchange for the exact item, but if the item is delayed or out of stock we can also try to make an alternative suggestion.
If your item was a gift, send us an email at hello@bloomist.com and we’ll help handle the return for you in a discreet manner. You will receive a gift certificate in the amount of the purchased gift.
