FAQs

What is Order Protection?

OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.

Purchased Order Protection and looking to file a shipping issue online? File here.

How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during check out.

What does OrderProtection.com cover?

OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.

How much does Order Protection cost?

Order Protection will cost 2% of the value of your order.

How long does it take for my claim to get resolved?

You'll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn't add Order Protection to my order, but I need to make a claim.

Bloomist is exempt of liability if the customer opts out of Order Protection. 

How long do I have to make a claim?

You can submit a claim 30-45 days from the date you placed your order depending on the claim type.

What are OrderProtection.com’s Terms and Conditions?

OrderProtection.com's terms and conditions are listed here: https://orderprotection.com/terms