FREQUENTLY ASKED QUESTIONS

Everything you'd want to know before (and after) you shop with us.

Where is my order?

When your order ships, you'll receive an email with a tracking number. You can also check your order status anytime on our Track Your Order page — just enter your tracking number and you'll see exactly where your package is.

How long will it take to receive my order?

For in-stock items, please allow 1–3 business days for processing. From there, Ground shipping typically arrives within 3–9 business days, and Expedited shipping will get your order to you sooner. Orders placed on weekends or after 3 PM EST begin processing the next business day. We don't ship on Saturdays, Sundays, or national holidays.

Why is my order shipping in multiple packages?

To get your items to you as quickly as possible, we sometimes ship orders in more than one package — especially when your order includes a mix of product types or sizes. Larger items like furniture or rugs may ship separately. You'll receive tracking information for each shipment.

Can I cancel or change my order after placing it?

We begin preparing orders quickly, so changes aren't always possible — but we'll do our best. Please email us at hello@bloomist.com as soon as possible and our team will see what we can do. Our customer service hours are Monday – Friday, 9 AM – 5 PM EST.

My order was flagged—what does that mean?

Occasionally our system flags an order for additional verification to protect you from unauthorized purchases. If this happens, our team will reach out to confirm a few details before processing your order. This is simply a security measure and is typically resolved quickly.

Is shipping free?

Shipping costs are calculated based on your cart total and are displayed clearly at checkout. Oversized or specialty items, such as furniture, may incur additional shipping fees, which will also be displayed upfront. Shipments to AK/HI/PR and Canada will incur additional surcharges. You can see our calculated shipping rates here.

Do you ship internationally?

For orders outside the United States and Canada, please reach out to us at hello@bloomist.com and we'll provide a custom shipping quote. Our team will work with you to get your Bloomist items wherever you are.

Do you ship to P.O. boxes or military addresses?

We're proud to ship to military addresses (APO/FPO). However, we are unable to ship to P.O. boxes at this time.

What about large items like furniture and rugs?

Larger or heavyweight items may ship separately from the rest of your order and could include a white-glove delivery fee, which will always be noted on the product page before you purchase. These items also require a bit of extra care in packaging to ensure they arrive safely.

What is your return policy?

You can return any new, undamaged item within 30 days of delivery in its original packaging. The exception: live plants and dried botanicals are non-returnable. To start a return, email us at hello@bloomist.com with the reason for your return, and our team will guide you through the process.

How do I start a return?

Email hello@bloomist.com with your order number and reason for return. Our team is available Monday – Friday, 9 AM – 5 PM and will respond within 24–48 hours. During the process, you'll be provided a return label — the cost of the label will be deducted from your refund. You're also welcome to use your own shipping carrier if you prefer.

How long does a refund take?

Once we receive your return, please allow up to four weeks for processing. If approved, the refund will be issued to your original method of payment and you'll receive an email confirmation.

My item arrived damaged or I received the wrong item—what do I do?

We're sorry to hear that — and we want to make it right. Please email hello@bloomist.com with your order number, a description of the issue, and photos of the damage or defect. We only replace items that are defective or damaged. Because our products are made in small batches, exchanges may take a little longer if we're temporarily out of stock, but we'll always work with you to find the best solution.

I received my order as a gift and need to return it, how does that work?

We'll handle it with care. Email us at hello@bloomist.com and we'll manage the return discreetly. You'll receive a gift certificate in the amount of the original purchase.

What is Order Protection and do I need it?

Order Protection (powered by OrderProtection.com) covers your purchase against loss, damage, theft, wrong items, defective items, and missing items during shipping. Whether it's a live plant, a delicate vase, or a handcrafted piece of furniture, your order is covered every step of the way. Over 65% of our customers choose it — just toggle it on in your cart at checkout.

What if I didn't add Order Protection and something went wrong?

We'll still do everything we can to help. However, please note that without Order Protection, we're unable to cover lost, damaged, or stolen packages. We always recommend adding it at checkout for peace of mind.

How do I file a claim?

If you would like to file a claim, do so here: https://claim.orderprotection.com/start. Once the claim details are received, a representative will reach out to you via email within 24-48 hours to take care of you.

My promo code isn't working, what should I do?

A few things to check: make sure the code hasn't expired, that your cart meets any minimum purchase requirements, and that the items in your cart are eligible (some brands and gift cards may be excluded). Only one promo code can be applied per order. If it still isn't working, email us at hello@bloomist.com and we'll help sort it out.

Can I use more than one promo code?

Only one promo code can be applied per order. We recommend comparing available codes and choosing the one that gives you the best savings for your cart.

Where do I enter my promo code?

You'll find the promo code field on the checkout page in the order summary section. Enter your code there before completing your purchase, and the discount will be applied automatically.

How do I hear about sales and new promotions?

The best way is to sign up for our email newsletter — you'll get early access to sales, exclusive offers, and a welcome discount on your first order. You can sign up at the bottom of any page on bloomist.com.

Do you offer gift cards?

Yes! Our e-gift cards are available on our gift card page. You can enter a personal message and choose when to send it — perfect for when you're short on time or want the recipient to pick exactly what they love.

Can I send an order as a gift?

Absolutely. At checkout, simply enter the recipient's shipping address. If you'd like to make any changes to a gift order after placing it, email us at hello@bloomist.com and we'll help however we can.

Do gift cards expire?

No, Bloomist gift cards do not expire. They can be used anytime on bloomist.com.

How do I care for dried botanicals?

Dried botanicals are beautifully low maintenance. Keep them out of direct sunlight to preserve their color, and avoid areas with high humidity. A gentle shake or soft-bristle brush will remove any dust. With a little care, they'll look lovely for years.

How should I store preserved greens in the off-season?

Store preserved greens in a cool, dry place away from direct sunlight. A sealed box or bin with tissue paper layered between pieces will help maintain their shape and color until you're ready to display them again.

An item I want is out of stock, will it come back?

Many of our products are made in small batches, so availability can vary. If an item is temporarily out of stock, the product page will include an option to receive an email or text notification when it's available again. Sign up and we'll let you know the moment it's back.

Are your products sustainably sourced?

Sustainability is at the heart of what we do. We work with artisan partners, small-batch makers, and ethical suppliers to create nature-inspired home décor that's responsibly sourced and soulfully made. Each piece has a story — and we're proud of every one.