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Thank you for shopping with us! Here at Bloomist, we want to make sure every piece is perfect for your home. If you are unhappy with an item, you can return any new, undamaged piece within 30 days of delivery in the original packaging, with the exception of Live Plants, which can be returned within 7 days of delivery, and Dried Tumbleweeds, which are non-returnable. Simply send us an e-mail at firstname.lastname@example.org and we can assist with the return!
Please note, standard return labels cost $11.95 and will be deducted from your refund. Any items over 35 lbs have a flat return fee of $75 and will be deducted from your refund.
To send a return, follow these steps:
Send an e-mail to email@example.com stating the reason for return. Our customer service team will assist with the return process.
During the returns process you will be provided a return label to return your items. The cost of this label will be presented during the returns process and will be deducted from your total refund. Or, you can take your return package to the shipping carrier of your choice.
We recommend a return shipping method that allows you to track the package to make sure the it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable. Pack your return in a sturdy box with adequate padding to protect the item.
We will send you an email notification that we have received your return. If your return is approved, we will issue a refund to your original method of payment. Please note, processing can take up to three weeks for returns.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. Send us an email at firstname.lastname@example.org. Please state your reason for exchange and provide pictures of damage or defect. Since our products are made thoughtfully in small batches, your exchange could be delayed if we are out of stock in a particular item. We will always try to exchange for the exact item, but if the item is delayed or out of stock we can also try to make an alternative suggestion.
If your item was a gift, send us an email at email@example.com and we’ll help handle the return for you in a discreet manner. You will receive a gift certificate in the amount of the purchased gift.
Feel free to reach out to us as firstname.lastname@example.org if you have any questions! We’d love to help!
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