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Thank you for shopping with us! Here at Bloomist, we want to make sure every piece is perfect for your home. If you are unhappy with an item, you can return any new, undamaged piece within 30 days of delivery in the original packaging, with the exception of Live Plants, which can be returned within 7 days of delivery, and Dried Botanicals, which are non-returnable. Final sale and One of Kind items are also non-returnable. Simply send us an e-mail at email@example.com and we can assist with the return!
Please note, standard return labels cost $15 and will be deducted from your refund. Any oversized items or those over 35 lbs have a flat return fee of $75 and will be deducted from your refund.
To send a return, follow these steps:
Send an e-mail to firstname.lastname@example.org stating the reason for return. Our customer service team will assist with the return process. Our team is available Mon - Friday, 9-5, the office is closed on weekends and holidays. They will respond within 24 - 48 hours.
During the returns process you will be provided a return label to return your items. The cost of this label will be presented during the returns process and will be deducted from your total refund. Or, you can take your return package to the shipping carrier of your choice.
We recommend a return shipping method that allows you to track the package to make sure the it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable. Pack your return in a sturdy box with adequate padding to protect the item.
We will send you an email notification that we have received your return. If your return is approved, we will issue a refund to your original method of payment. Please note, processing can take up to four weeks for returns.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. Send us an email at email@example.com. Please state your reason for exchange and provide pictures of damage or defect. Since our products are made thoughtfully in small batches, your exchange could be delayed if we are out of stock in a particular item. We will always try to exchange for the exact item, but if the item is delayed or out of stock we can also try to make an alternative suggestion.
If your item was a gift, send us an email at firstname.lastname@example.org and we’ll help handle the return for you in a discreet manner. You will receive a gift certificate in the amount of the purchased gift.
Feel free to reach out to us as email@example.com if you have any questions! We’d love to help!
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